FAQ

Where are the Mr. Brog tobacco pipes manufactured?
Our Mr. Brog Tobacco pipes are handmade by selected craftsmen in Przmsyl, Poland which is one of the leading cities in Europe for pipes manufacturing.

Where are the rest of the Mr. Brog accessories manufactured?
At Mr. Brog we travel the world to source top quality products from the best manufacturing facilities out there!
For example, our leather pouches and humidors are hand created and hand stitched to perfection in Kolkata, India.
Our authentic Czech tobacco pipe tool is crafted in Czechoslovakia - Czech Republic.
And some of our other tools are manufactured in our carefully selected facilities in China.

What is the difference between Mr. Brog and Mrs. Brog?
The short answer is that they are one and the same - no difference.
The long answer is that all our products are manufactured under our main Mr. Brog umbrella brand. However to distinguish between our Tobacco pipe accessories, and Cigar accessories, we named the cigar accessories line  Mrs. Brog.

How long does it take from when I order a product until I receive it?
Usually we try to have them delivered by 5-8 business days.

 I placed an order for several items, but I only received part of it, why?
Since our items are stored in several warehouses across the nation, therefore they are fulfilled and shipped separately. 

What is Mr. Brog return policy?
If you have placed an order, and would like to return it, it is very easy to do so. All you have to do is go to the "contact us" tab and reach out to us. We'll send you a prepaid return shipping label for you to use to return the item, and once shipped we will go ahead and process a full refund to your account.
(Please note that items can only be returned for a full refund up to 60 days of the date of purchase).

Is there a warranty on Mr. Brog purchases?
Yes! We stand behind our products, and if your purchased item has accidently broken, then all you have to do is reach out to us by clicking on the "contact us" tab and reach out to us. We will either refund your purchase, or send you a free replacement!
(Please note that our warranty only covers up to 6 months).

I own a smoking shop, and would like to carry some Mr. Brog items, is there an option for a wholesale account?
Yes! We welcome any shop that wants  to carry items to place wholesale orders for special discounted prices. Please go to the "contact us" tab, and reach out to us, and we'll be more than happy to accommodate your needs.

I have comments and/or complaints about a Mr. Brog item, who can I contact?
We welcome any and all comments. Our customer support team is ready and equipped to respond to any of your questions or concerns, and we wish to hear from you any thoughts you may have about our products. Please go to the "contact us" tab, and reach out to us, and we'll be more than happy to answer your questions and/or resolve any issues you may have. We pride ourselves in having exceptional customer support!